Our team are highly proficient in delving deep into the underlying code in SugarCRM and making any changes customers require for any or all of the following:

• Intra-SugarCRM Customisation:
  By using the Studio tools with SugarCRM, we can aid you in removing, renaming and adding fields. While the Studio tool can be used by you to customise the application, we offer a business analysis service as standard to scope out and implement these changes to ensure you get the most for your users and from your management reports.
• Extra-SugarCRM Customisation:
  Due to the size of the SugarCRM application, the Studio tools can only allow dynamic access to a limited amount of the system. For changes that need to be made outside of Studio, we are able to modify the source code to get you the desired results.
• Bespoke Module Creation:
  In order to extend the functionality of SugarCRM to handle the unique nature of our Customers businesses, we have frequently developed new bespoke modules to extend the feature set available.
• Automation:
  Workflows allow CRM systems to become true workhorses for your business. SugarCRM contains a workflow tool to aid in the construction of active processes, yet on occasion this can be limiting. At Provident, we have created several new logic hooks and workflow modifications to extend the current features for specific customers.
• Integration:
  Data integration in either real-time or on a schedule, uni- or bi-directional can allow a CRM system to encompass and include areas of the business outside of the scope of the CRM project. We have extensive experience in integration of external systems to provide extra data to empower SugarCRM users further.